1. IntroductionVedant Enterprises (“Vedant Enterprises”, “we”, “us” or “our”) respects the privacy of individuals who communicate with us, visit our website, purchase or enquire about our services, or otherwise interact with our business.This Privacy Policy explains how Vedant Enterprises may collect, use, disclose, retain and protect information in connection with our support services and related communication channels.Our Services may involve communication through telephone, email, SMS, WhatsApp, RCS and other digital channels. Where these services involve third-party platforms such as Meta/WhatsApp, Google, telecommunications operators, hosting providers or other technology providers, those providers may independently process certain information under their own terms and privacy policies.By interacting with Vedant Enterprises, you acknowledge the practices described in this Privacy Policy, subject to any consent or legal requirement that applies to the particular processing activity.
2. Information We CollectDepending on how you interact with Vedant Enterprises, we may collect the following categories of information.A. User and Contact InformationThis may include:name;mobile or telephone number;email address;business or organisation details;address or location information provided by you;information contained in enquiries or support requests; andcommunication preferences.We generally collect information that you voluntarily provide or that is necessary to provide a requested Service.B. Device and Technical InformationWhen you access digital Services, certain technical information may be collected automatically, depending on the technology used. This can include IP address, browser type, device type, operating system, approximate technical location information, timestamps, network information and diagnostic information.C. Cookies and Similar InformationOur website may use cookies or similar technologies for functionality, security, analytics or other legitimate purposes.D. Message and Support DataWhen you communicate with Vedant Enterprises through WhatsApp, RCS, SMS, email, telephone or another support channel, we may process information necessary to respond to your enquiry or provide the requested service.Depending on the communication channel and the content you provide, this may include message content, attachments, timestamps, telephone numbers, delivery information, support history and communication preferences.We do not intentionally request unnecessary sensitive personal information through ordinary support communications.
3. Purpose of Data CollectionVedant Enterprises collects information primarily to operate and improve its support services.Purposes may include:responding to enquiries;providing customer support;processing service requests;communicating service-related information;sending requested notifications;maintaining customer records;managing billing and payments;preventing fraud and misuse;maintaining security;complying with legal obligations;handling complaints and disputes;improving service quality; andcommunicating relevant promotional information where permitted and where appropriate consent or another lawful basis exists.
4. Consent for WhatsApp & RCS Data ProcessingWhere WhatsApp or RCS messaging is used, Vedant Enterprises seeks to follow applicable consent and messaging requirements.Depending on the nature of the communication, consent may be obtained through a website form, service request, direct interaction, messaging opt-in, transaction or another appropriate mechanism.By voluntarily providing a mobile number and requesting communication through WhatsApp or RCS, you may be authorising Vedant Enterprises to use that information for the requested communication, subject to applicable law and platform requirements.Users should not provide a telephone number belonging to another individual without appropriate authority.Where promotional communications are involved, Vedant Enterprises will respect applicable consent and opt-out requirements.Users may withdraw consent for optional communications by contacting us or using an available opt-out mechanism. Withdrawal of consent does not necessarily affect processing that is required for an existing service, legal obligation, fraud prevention, security or another lawful purpose.
5. Legal Basis for ProcessingVedant Enterprises processes personal information on one or more lawful grounds applicable to the particular activity.These may include:consent provided by the individual;taking steps at the individual’s request in connection with a service;performance of an agreement;compliance with legal obligations;legitimate business purposes permitted by applicable law;prevention and detection of fraud, abuse or security incidents; andestablishment, exercise or defence of legal claims.Where consent is required by applicable law, Vedant Enterprises will seek the relevant consent.
6. How We Use Collected DataInformation may be used to provide and administer support services, communicate with customers, maintain records and improve our operations.For example, your mobile number may be used to respond to a support request or send a requested service notification. Your email address may be used to respond to enquiries or provide relevant service information.We may also use information to investigate technical problems, detect suspicious activity, prevent misuse of our Services and comply with lawful requests.Vedant Enterprises does not intend to sell personal information as a standalone commercial product.Where information is shared with service providers, the sharing is intended to support legitimate business functions such as communications, hosting, analytics, payments, security or customer support.
7. Data Retention & DeletionVedant Enterprises retains personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to legal, accounting, tax, dispute-resolution, security and other legitimate retention requirements.When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law and technical limitations.Some records may need to be retained after a user requests deletion where retention is required by law or necessary to establish, exercise or defend legal rights.Third-party platforms may have their own retention practices, over which Vedant Enterprises may have limited control.
8. Data Sharing with Third PartiesVedant Enterprises may use carefully selected third-party service providers to operate its business.Depending on the Services used, information may be shared with or processed by:Meta / WhatsAppWhere WhatsApp Business Platform services are used, relevant information and communications may be processed through Meta’s systems in accordance with Meta and WhatsApp policies.Google / RCS ProvidersWhere RCS is used, relevant information may be processed through Google, mobile network operators, RCS infrastructure providers or other authorised messaging providers involved in delivering the communication.Telecom OperatorsMobile operators and telecommunications providers may process information necessary to route, deliver or manage SMS, RCS or other telecommunications traffic.Technology and Service ProvidersWe may use providers for hosting, customer support, security, analytics, payment processing, communications and other business functions.Third parties may process information only as necessary for their applicable services and under their own contractual, legal and privacy requirements.
9. Security Measures & EncryptionVedant Enterprises takes reasonable and appropriate measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.Depending on the system involved, security measures may include access controls, authentication mechanisms, secure transmission technologies, restricted access, monitoring and appropriate technical safeguards.Where supported by the relevant communication platform, communications may be protected by encryption or other security mechanisms provided by that platform.However, no internet-based or electronic system can be guaranteed to be completely secure. Vedant Enterprises therefore cannot promise absolute security against every possible threat.Users should also take reasonable precautions, including protecting their devices, accounts and authentication information.
10. Cookies & Tracking TechnologiesVedant Enterprises may use cookies, pixels, logs or similar technologies on its website or digital services.These technologies may be used for:essential website functionality;security;remembering preferences;understanding website usage;measuring performance; andimproving user experience.Where applicable, users can control cookies through browser settings. Disabling certain cookies may affect some website functionality.Third-party services integrated into our website may also use their own cookies or tracking technologies subject to their respective policies.
11. Data Transfer & StorageInformation may be stored or processed using systems operated by Vedant Enterprises or its authorised service providers.Although Vedant Enterprises is based in Maharashtra, India, certain third-party technology and messaging providers may process or store information outside India depending on their infrastructure and applicable service arrangements.Where personal information is transferred, stored or processed through third-party systems, Vedant Enterprises seeks to use reasonable safeguards and providers appropriate to the nature of the Services and applicable legal requirements.Users should review the privacy policies of Meta/WhatsApp, Google, telecommunications operators and other relevant providers for information about their independent processing practices.
12. User RightsSubject to applicable law, individuals may have rights concerning their personal information, including rights to:request access to personal information held by Vedant Enterprises;request correction of inaccurate or incomplete information;request deletion where legally applicable;withdraw consent for processing based on consent;request information about how their personal information is processed; andraise a privacy-related complaint or concern.To exercise an applicable right, contact Vedant Enterprises using the details provided below.We may need to verify a requester’s identity before acting on certain requests. This is intended to prevent unauthorised disclosure or deletion of information.Certain requests may be restricted where complying would conflict with a legal obligation, security requirement, another person’s rights, or another lawful basis for retaining or processing information.
13. Policy for ChildrenVedant Enterprises does not knowingly seek unnecessary personal information from children.Our Services are primarily intended for individuals who can lawfully use the relevant Services and provide appropriate consent.If a parent or legal guardian believes that a child has provided personal information to Vedant Enterprises without appropriate authorisation, they may contact us. Where required by applicable law, we will take reasonable steps to address the matter.
14. Communications and Opt-OutCustomers may receive service-related communications where reasonably necessary to provide a requested service.Promotional communications will be subject to applicable law and consent requirements.Where an opt-out option is provided, users may use that mechanism or contact Vedant Enterprises directly.Opting out of promotional communications does not necessarily stop essential service communications, security notifications, transaction-related messages or other communications that are necessary for an existing customer relationship or required by law.For WhatsApp and RCS communications, platform-specific controls and opt-out mechanisms may also be available.
15. Third-Party Websites and ServicesOur website or communications may contain links to third-party websites, applications or services.Vedant Enterprises is not responsible for the privacy practices of independent third parties.Users should review the applicable privacy policies before providing personal information directly to those third parties.Similarly, when WhatsApp, Meta, Google, telecom operators or other platforms process information independently, their respective privacy policies and terms apply to that processing.
16. Data Breaches and Security IncidentsIf Vedant Enterprises becomes aware of a personal data breach requiring notification under applicable law, we will take reasonable steps to investigate, contain and address the incident and provide notifications where legally required.Because our Services may depend on third-party infrastructure, incidents affecting external platforms may need to be handled by the relevant platform according to its own security and incident-response procedures.
17. Updates to Privacy PolicyVedant Enterprises may update this Privacy Policy periodically to reflect changes in our Services, technology, legal requirements, messaging platforms or business practices.The updated version will be published through an appropriate website or communication channel and will identify the effective or updated date where appropriate.Your continued use of the Services following an update may constitute acceptance where permitted by applicable law. Where a particular change requires fresh consent, Vedant Enterprises will seek that consent.
18. Governing Law (India)This Privacy Policy shall be governed by the laws of India.Subject to applicable law, courts having appropriate jurisdiction in Pune, Maharashtra, India, shall have jurisdiction concerning disputes relating to this Privacy Policy.Nothing in this Privacy Policy limits any mandatory rights or remedies available to an individual under applicable Indian law.
19. Contact InformationIf you have questions about this Privacy Policy, want to exercise an applicable privacy right, wish to withdraw consent, or have a concern regarding the processing of your personal information, please contact:Vedant Enterprises
Khed Shivapur, Kondhanpur Road C,
Pune, Maharashtra – 412205, IndiaMobile: 9881202077
Email: d_giri2010@yahoo.comWhen contacting us about a privacy request, please provide sufficient information for us to understand and respond to your request. Please do not send passwords, payment-card numbers, authentication codes or other unnecessary sensitive information by email.
20. AcknowledgementBy using the services or communication facilities of Vedant Enterprises, you acknowledge that you have had an opportunity to review this Privacy Policy.Vedant Enterprises is committed to handling personal information responsibly and to maintaining appropriate practices for customer support, WhatsApp/Meta communications, RCS messaging and other digital services used in connection with its business.Last Updated: 10 September 2026